Refund policy

We value our customers and strive to provide you with the best experience at Born Free Organic. For returns, please ensure the product is in its original packaging and remains in the same condition to qualify. Returns are accepted for unused/unopened items within 30 days of purchase. Any returns beyond this period will not be accepted. If you encounter any issues or are dissatisfied with a product, please reach out to us. Your satisfaction is crucial to us, and we are dedicated to assisting you with a smile!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jayme@bornfreeorganic.com. Please note that returns will need to be sent to the following address: Born Free Organic P.O. Box 1311 Huntington, TX 75949 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jayme@bornfreeorganic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jayme@bornfreeorganic.com.